You can also contact support and request for your account to be deleted. The index will also be deleted if you remove your account from Clean Email using an account removal feature. If you log out (or simply close your browser) and do not log in for 45 days, Clean Email will automatically delete the index. We only download them as described above, show them to you upon demand, and potentially cache them in case you want to view them later. In no case do we ever read or analyze the message bodies for any purpose. This allows you to review messages that were removed by Auto Clean, in case you cannot find them in your mailbox. Please note that if you click a message in Clean Email to view a preview of the message body, we have to download the message body temporarily in order to show it to you.Īlso, if you use the Auto Clean feature to remove unwanted messages, we temporarily download and store the message bodies of the deleted messages. For example, Clean Email ignores email contents (that is why we do not have any rules that are applied to the message body) and attachments. Email subject lines What is not stored?Įverything else.Information about attachments (their number, type, and size) the attachments themselves are not downloaded or stored.Date and time messages were received or sent.What is being stored?Ĭlean Email only includes the following in the index: This index is created the first time you log in, and then updated regularly, including every time you log in to Clean Email. To work, Clean Email needs to build an index of your mail – a temporary database that contains certain information about messages in your mailbox. It is safe to close Clean Email and let it continue in the background – we will let you know when the analysis is complete and your mailbox is ready for you. This process is usually quick, but if you have thousands of email messages, it might take some time. Once connected to your email account, Clean Email will analyze the headers of email messages in your mailbox and create an index. Although most email providers have both a POP3 and an IMAP server, there are cases when access to the IMAP server is disabled by admins for security reasons. If your server only has POP3 access, unfortunately Clean Email will not be able to access your email. Clean Email works with any IMAP-enabled mail server.Using your main iCloud password will not work. iCloud users must generate an app-specific password in order to login.Here are some important things to remember in order to avoid login and indexing issues: We will store these securely and use them to access your mailbox. For all other IMAP email service providers, enter your email login and password. ![]() ![]() Please click here for instructions on generating app-specific passwords in Fastmail. Please click here for instructions on generating app-specific passwords in iCloud. For iCloud and Fastmail, you need to provide us with an “app-specific password”, which you can generate within your email account.If you use any other type of email account, you will be asked for more information, like an IMAP server address or just a password. Accounts powered by Microsoft email solutions, such as Hotmail, Office 365, or Outlook.Yahoo and other providers powered by Yahoo (like ).The following services allow us to access your mailbox based on your currently logged in status, and you can revoke our access if necessary: For some email providers, you do not have to enter your password to connect your email account to Clean Email.
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